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Question |
Answer |
| 1 |
Purpose of a site |
On our site you can receive data about the enterprise , contact phones, addresses and schemes of a fare to offices of the enterprise , the list of sold production, the price, characteristics of production, photographic images of production , and also to generate and send the order for selected production for purchase. |
| 2 |
How to find the necessary goods? |
For convenience of buyers there is a search page. There are some ways of transition to it:
1. Having found in the top right corner a search field and having pressed the button  . Thus it is more convenient to type at once in a field the necessary name of the goods.
2. To press the button "Search" on any page of a site
3. To choose in the top navigating menu the link "Search"
Having got on a page of search, it is necessary to type in a search field the necessary name of the goods consisting of one or more words, divided by blanks, and to press button "FIND".
For increase of probability of a finding of production, bring the name of production interesting you not completely - is admissible to specify even one letter or figure. The program will select all production in which name the entered symbols even if these symbols are in the middle of the name of production contain.
On a page of search two items of a choice of options of search are located: to search in names of sections and to deduce{remove} only exact concurrence. Initially, these options are noted. At a choice of the first option the program of search will not search for the entered phrase in names of sections it (is not recommended). By default, the program all over again searches for exact concurrence of the entered phrase and if there is a positive result, deduces{removes} it{him}. If the positive result is not present, the program automatically prospects already by each word of a phrase and deduces{removes} the general{common} result. Having noted the second option, you forbid to the program to carry out search by each separate word of a phrase, i.e. strict search on full conformity of the entered phrase and the name of the goods or section will be executed.
In case of unsuccessful search, try to simplify a search word or a phrase,
to remove the endings of words or their plural form. For example, you have
entered a phrase "In case of unsuccessful search, try to simplify
a search word or a phrase, to remove the endings of words or their plural
form". For example, you have entered a phrase "incasdescent lamp"
or a word of "lamps" and have received the message "The
given goods are not present in the catalogue! " Try to type a word
"lamp" or a phrase "lamp incand" and the result will
be positive.
Total of the found positions show in an information strip right after a search field. The found positions of the goods show on 20 pieces on page, in the bottom of page there is a line of transition to other found pages.
To find the goods also it is possible by means of the menu. Having chosen on the main page the button "Eshop" or having chosen in the top navigating menu the link "Eshop"
The Menu of the goods which will open by pressing the button (link), is
organized in the form of specifying groups, each subsequent group opens
previous. |
| 3 |
How to generate and edit the order? |
To add the goods in a basket it is possible on pages "Search" и "eShop".
To put the goods in a cart, specify in the column "Quantity"
opposite to the chosen goods the quantity of goods necessary to you and
press the button "add to cart". In case of successful carrying
out of operation, after updating the screen before the table of the goods
there will be a message "The goods is brought in a cart". In
case of incorrect input in a field "Quantity", for example, alphabetic
symbols, after pressing the button "add to cart" there will be
a message: "ATTENTION! You have entered inadmissible value into a
field "quantity"! The goods has not been brought in a cart".
In this case enter correct value and again press the button "add to
cart".
For viewing and change of contents of a cart, press the button "view cart". If the cart is empty, the given button is inaccessible.
Cart represents the table of the goods chosen by you with a quantity demanded and other data.
For change of quantity of the chosen goods enter into a field new value
and press the button "update". The quantity of the chosen goods
should be to multiply selling unit. For example, if selling unit 0.5, multiple
value of quantity - 0.5, 1.0, 1.5 and so on.
For removal from a cart of a position of the chosen goods replace quantity
with "0" and press the button "update".
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| 4 |
How to send the order for performance? |
After you were convinced that in a cart the goods necessary to you and
in the necessary quantity lays, it is necessary to send the order for performance.
For this purpose press the button "Checkout". This button is on pages: editing of a cart, in the hierarchical menu
of the goods. The list of the chosen goods with the prices and quantity
will be presented to you. If the nomenclature of the goods and quantity
are true, press the button "Forward". With registration data
it is necessary to fill the appeared form closely - sending depends on
a correctness of the brought information to you of the bill on ordered
production. The fields marked *, are obligatory for filling.
After filling, press the button "Send an order ". Thus occurrence
of the registration form with the message on incorrectly entered data is
possible. Copy incorrect data and again press the button "Send an
order".
The order is sent, if you have seen the following message: "Your order
XXX from ХХ.ХХ.ХХХХ is sent to the operator. The bill on the goods ordered
by you will come in the way specified by you. THANKS FOR the ISSUED ORDER!
"
After you were convinced that in a basket the goods necessary to you and in the necessary quantity lays, it is necessary to send the order for performance. For this purpose press the button "checkout". This button is on pages: editing of a basket, in the hierarchical menu
of the goods. The list of the chosen goods with the prices and quantity
will be presented to you. If the nomenclature of the goods and quantity
are correct, press the button " To continue registration ". With
registration data it is necessary to fill the appeared form closely - sending
depends on a correctness of the brought information to you of the bill
on reserved production. The fields marked *, are obligatory for filling.
After filling, press the button "send an order". Thus occurrence
of the registration form with the message on incorrectly entered data is
possible. Copy incorrect data and again press the button "send an
order".
The order is sent, if you have seen the following message: "Your order
XXX from ХХ.ХХ.ХХХХ is sent to the operator. The bill on the goods reserved
by you will come in the way specified by you. THANKS FOR the ISSUED ORDER!
" |
| 5 |
How to change or cancel the order after acknowledgement? |
To change or cancel the sent order it is impossible.
If it is necessary to change the sent order, simply generate and send the new order with the necessary structure of production. |
| 6 |
How us to find? |
Schemes of travel and the address can be looked having chosen on the main
page the link "Contact information" or to choose in the top navigating menu the reference with the same name.
If it is necessary to change the sent order, simply generate and send the new order with the necessary structure of production. |
| 7 |
Who can take advantage of system of formation of the order? |
Generate the order any buyer can. The bill will be exposed or by the fax
specified in the order, or by e-mail. |
| 8 |
Payment under the bill |
The buyer can pay the exposed bill or under the clearing settlement through
bank, or in cash at any office of firm. |
| 9 |
Receipt of goods |
After receipt of money for the settlement account or payment in cash in
cash department, the buyer independently receives the goods in a warehouse
(number and the address of a warehouse are specified in the bill). Delivery of the goods is carried out on a to Moscow at an acquisition amount from
above 60.000 rbl. (free of charge). |
| 10 |
How to look an additional information on the goods? |
If near to the name of the goods there is a picture  having pressed it it is possible to see the additional information, illustrations
and characteristics of the goods. Thus the new window which can be closed
simply then will open. |
| 11 |
Storage time of the selected goods in a cart |
This time is established 30 minutes. It means, that if you have selected and have put any goods in a cart, and have then postponed job with our site more than for 30 minutes the cart will automatically be cleared. The approximate remained storage time of the goods in a cart can be seen to the right of an icon of the cart which are being the left top corner of forms of e-shop. That there was no clarification of a cart, it is necessary even time 30 minutes to pass to any other page of our site, designating that the presence. |
| 12 |
Feedback |
If you had any questions or offers on the organization of a site you can
write to us, using the special form. For this purpose on an initial page
of a site press the link "Comments and suggestions". Also the form is accessible and through the top navigating menu - the link "Comments and suggestions". Further, fill a field for the message, choose type of the message is
there can be a question, the remark or the information. At will, fill fields
with a name and the electronic address and press button "Send".
The answer of the Support service of a site will be directed to you by
e-mail (if you will specify its address).
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procurement department, wholesale, Webadmin
